Shipping & Returns
All orders are shipped out of New Bern NC, via the United States Postal Service, Priority Mail. Most orders fit in the small flat rate box.
Small Box — $7.25 flat rate
Additional Insurance — on request, billed separately via paypal
Handwritten Note for Gifts – free :) (be sure to request note in the special requests section of check out)
International Shipping — $35.50, with the possibility of additional charges billed via paypal if I run into any problems at the post office.
Easy Returns & Exchanges
I dearly hope you will not need to return your order, but things happen. I will gladly take returns that meet these qualifications:
The order arrived damaged — If the order arrives damaged ( broken, cracked, water damaged, etc.) because the mail deliverer decided to play football with it (or, whatever reason), send me pictures of the whole package, I will then give you the address to send it back to me and we will work it all out from there.
The order was not what you expected — now, this should not happen, because I do my best to thoroughly convey to you what you are ordering, especially with the custom orders... That said, there can be flaws in communication now and then. Simply contact me with your concerns and we will work it all out.
With any questions or concerns you may have, please do not hesitate to contact me, I want to make your whole experience with Simply Divine Details an exceptionally special one!